About Us

✅ ABOUT US (PureStead)

Page Title: About PureStead

Our Story

At PureStead, we believe skincare shouldn’t feel complicated, harsh, or overwhelming.

Modern skincare often focuses on trends, long ingredient lists, and aggressive formulas. But for generations, people cared for their skin using simple, nourishing ingredients that worked with the body instead of against it.

PureStead was created to bring skincare back to that philosophy.

We focus on carefully selected, traditional ingredients known for supporting dry and sensitive skin naturally. Our goal is simple: create dependable skincare that restores comfort, protects your skin barrier, and fits into everyday life without confusion.

Our Philosophy

We follow three principles:

Simple ingredients
We prioritize time-tested components instead of unnecessary additives.

Gentle care
Our products are designed for sensitive, dry, and easily irritated skin.

Honest skincare
No exaggerated claims. Just nourishing care that supports healthy skin over time.

Why PureStead?

    • Inspired by traditional skincare practices

    • Made for modern sensitive skin needs

    • Minimal, purposeful formulations

    • Designed for daily comfort and long-term skin health

We believe skincare should feel calm, reliable, and natural, not complicated.

Our Mission

To help people reconnect with simple, dependable skincare that respects the skin’s natural balance.

Contact

Questions or support requests?

📧 Support: support@purestead.store
🌐 Website: https://purestead.store

✅ PRIVACY POLICY (Required)

Page Title: Privacy Policy

This Privacy Policy describes how PureStead ("we", "our", or "us") collects, uses, and protects your personal information when you visit or make a purchase from our website.

Information We Collect

When you visit our store, we may collect:

    • Name

    • Billing and shipping address

    • Email address

    • Phone number

    • Payment information

    • Device and browsing information

How We Use Your Information

We use your information to:

    • Process orders

    • Provide customer support

    • Improve our store experience

    • Prevent fraud

    • Send order updates and marketing communications (if opted in)

Sharing Information

We may share information with trusted third parties such as:

    • Shopify (store platform)

    • Payment processors

    • Shipping carriers

    • Analytics providers

We do not sell personal information.

Cookies

Our store uses cookies to improve browsing experience and marketing performance.

Your Rights

You may request access, correction, or deletion of your personal data by contacting us.

📧 support@purestead.store

✅ REFUND POLICY

Page Title: Refund & Return Policy

We want you to feel confident shopping with PureStead.

Returns

You may request a return within 30 days of delivery.

Items must be:

    • Unused

    • In original packaging

    • In resellable condition

Non-Returnable Items

For hygiene reasons, opened skincare products may not be eligible for return unless defective or damaged.

Refunds

Once your return is received and inspected:

    • Refunds are issued to the original payment method

    • Processing may take 5–10 business days

Damaged or Incorrect Orders

If your item arrives damaged or incorrect, contact us within 7 days.

📧 support@purestead.store

✅ SHIPPING POLICY

Page Title: Shipping Policy

Processing Time

Orders are processed within 1–3 business days.

Delivery Time

Estimated delivery times:

    • United States: 5–12 business days

    • Canada: 6–14 business days

    • International: 7–18 business days

Delivery times may vary due to customs or carrier delays.

Order Tracking

Tracking information will be emailed once your order ships.

Delays

We are not responsible for delays caused by carriers, customs, or external factors beyond our control.

✅ TERMS OF SERVICE

Page Title: Terms of Service

By accessing this website, you agree to the following terms.

Use of Website

You agree not to:

    • Use the site for unlawful purposes

    • Attempt to disrupt store functionality

    • Copy or resell content without permission

Product Information

We strive for accuracy but do not guarantee all descriptions or images are error-free.

Products are not intended to diagnose, treat, cure, or prevent medical conditions.

Limitation of Liability

PureStead shall not be liable for indirect or incidental damages resulting from product use.

Changes

We may update these terms at any time.

✅ CONTACT US PAGE

Title: Contact Us

Have a question?

We’re here to help.

📧 Email: support@purestead.store
⏱ Response time: 24–48 business hours

✅ LEGAL CHECKLIST (IMPORTANT)

Make sure you also:

✅ Add business email (not Gmail ideally later)
✅ Add refund policy link in footer
✅ Add privacy policy checkbox at checkout
✅ Enable Shopify GDPR compliance banner
✅ Add “Results may vary” disclaimer on product page